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These terms set out how jili go operates your account, handles your data, and defines the scope of access available where local law permits. Read through them before you start — they tell you exactly what applies to your account, your transactions through GCash, Maya or InstaPay, and your rights when something needs to be corrected or reviewed.
Access to jili go and all features within it — including deposits via GCash, Maya and InstaPay, account registration, game participation and withdrawal requests — is subject to local law in the Philippines and available only in eligible regions where that access is permitted. We do not offer services in jurisdictions where online account activity of this kind is prohibited. By opening and using an account, you confirm that you are accessing the platform from a region where it is lawful to do so. These terms apply to every action you take through your account: funding your wallet, placing bets, requesting a payout and contacting support. They do not waive any rights you hold under applicable Philippines law, and they do not create obligations beyond what is written here. Where a provision conflicts with local consumer protection rules, those local rules take priority. We may update these terms when our policy or platform conditions change. The current version is always shown at this URL. If a material change affects your account rights, we will post a notice in your account dashboard before the change takes effect. Continued use of the account after that date means you accept the revised terms.
GCash deposits and withdrawals fall under our wallet transaction policy. Limits and verification steps are shown at the deposit screen inside your account.
Maya transfers are processed through the same account wallet. The current state of any pending transfer is visible in your account transaction history.
InstaPay is available as a transfer rail for eligible accounts. Fees, if any, are shown before you confirm the transaction — we do not add hidden charges on our side.
Not every part of your experience sits inside the same policy boundary. Account access, transactions, site content and third-party services each carry their own conditions. This section maps which areas fall under our direct policy and which are governed by separate rules or third-party terms you should review independently.
Login, session management, account creation and suspension decisions are covered by this policy. Eligibility depends on local law; we verify account details against the information you provide at registration.
Wallet funding and withdrawal requests through GCash, Maya or InstaPay are covered here. The transaction record in your account history is the authoritative log of every movement in your wallet.
Game content supplied by studios such as Pragmatic Play, PG Soft and JDB is governed by their own content licences. We make that content available in the lobby; the studios hold the rights to the titles themselves.
Payment networks like GCash and Maya operate under their own user agreements. Our policy covers how we pass instructions to those networks — it does not override the network's own terms or fee structures.
Your account gives you direct access to your own records and a clear path to raise corrections or questions. Log in at any time to review your full transaction history — every GCash deposit, Maya withdrawal and InstaPay transfer appears there with a timestamp and status. If a detail on your account is wrong — name, contact number or linked wallet — you can request a correction through the support channel and we will action it after verifying your identity. You do not need to raise a formal complaint to ask a question: our support team handles policy clarifications the same way they handle account help. If you want to understand why a particular decision was made on your account, send a written request through the contact path below and we will respond with the relevant policy basis. Retain a copy of any correspondence for your records.
Your complete transaction history is visible after login under account settings. It includes wallet movements, game session records and any support tickets you have raised.
Contact support with your account ID and the detail that needs updating. We will verify your identity before making any change to linked wallet information or personal data.
Send your question through the live chat or email path listed in the support section. We respond to policy questions in writing so you have a record of the answer.
If you believe an account action was applied in error, submit a written request. We will review the decision against the policy in effect at the time and respond through your registered contact.
Policy questions and account corrections go through the same support paths as general account help. Choose the channel that suits your situation — live chat is the fastest for straightforward clarifications, email works best for requests that need a written response you can keep.
Open the chat widget from any page after login. Use it for quick policy clarifications, account status checks or to ask where a specific term applies to your account.
Send your query to our support address listed in the account help section. Include your account ID and the policy section you are asking about so we can respond specifically.
The current state of any active policy notice, account restriction or pending review is shown inside your account dashboard after login — check there first before raising a support ticket.
We collect only the information needed to operate your wallet and verify your identity — name, contact details and linked payment method such as GCash or Maya. That data is stored securely and used only for the purposes described in this policy. We do not sell it to third parties. Session cookies keep your account active between pages; you can manage cookie preferences through your browser, though disabling them may affect how your account session behaves. Account records are retained for the period required by applicable Philippines regulations, after which they are deleted or anonymised. If you want to know what data we hold on your account, raise a written request through the support channel and we will confirm within the timeframe our policy requires.
We collect your name, contact number and linked wallet identifiers at registration. No additional data is collected beyond what is needed to verify your account and process your GCash, Maya or InstaPay transactions.
Session cookies maintain your login state across the lobby. Persistent cookies remember your account preferences between visits. Manage these through your browser settings; clearing them will end your active session.
Access to your account is protected by the credentials you set at registration. If you suspect unauthorised access, contact support immediately through live chat so we can flag the account for review.
We keep account records for the duration required under Philippines regulations. Once that period ends, records are deleted or anonymised. To request early deletion where permitted, contact support with your account ID.
These are the questions we hear most often about how our legal terms work in practice — account access, data, rights and what to do when something is unclear.
Access and all associated terms apply where local law in the Philippines permits it. If you are in an eligible region, the full policy applies to your account. If local law restricts access, you should not open or use an account.
We hold your registration details, linked payment identifiers such as your GCash or Maya account reference, and your transaction history. You can request a summary of what we hold by sending a written request through the support email listed in your account help section.
Yes. Contact support with your account ID and describe the correction needed. We will verify your identity before making any change, particularly to linked wallet details like Maya or InstaPay references. The process is described in the Account Rights section above.
The version at this URL is always the current one. If we make a material change, a notice appears in your account dashboard before it takes effect. You do not need to check external sources — the dashboard and this page are the two places to look.
Both. We govern how instructions are sent from your wallet to the network and how your transaction record is maintained inside the account. GCash and Maya each operate under their own user agreements, which cover how the network processes the transfer on their side.
Submit a written request through live chat or email, including your account ID and a description of the decision. We review it against the policy that was in effect at the time and respond in writing through your registered contact details.