Slots / Mobile
These terms set out the agreement between you and jili go whenever you access our platform, use your account wallet, or interact with any content we make available in eligible regions. Reading them takes a few minutes; understanding them protects your account from day one.
By opening an account or logging into an existing one, you confirm that you have read and accepted these terms in their current published form. We may update the terms when we change how the platform works, adjust the way account wallets function, or respond to changes in applicable regulation. When we do, the updated version replaces the previous one. We will make the revised terms available at this page before they take effect, so checking back periodically keeps you informed. Your continued use of the account after a published update constitutes your acceptance of the revised terms. These terms apply to all activity conducted through your jili go account — including deposits via GCash, Maya or InstaPay, access to the games lobby, and any communication you send to our support team. They do not create rights that exceed what local law allows in your eligible region. If a specific section of these terms is found unenforceable under local law, the remaining sections continue to apply. Nothing in these terms removes any protection you hold under Philippine consumer law. Where the terms reference payment methods, only those available in your account at the time of your session apply.
Covered by wallet and transaction terms
Subject to account deposit and withdrawal rules
Transfer conditions apply per session
Governed throughout by these terms
The scope of these terms is specific. They apply to your registered account, the transactions you initiate, and the content we make available on jili go. They do not extend to third-party services you access through external links, or to payment processors operating their own separate policies. Knowing the boundary helps you direct questions to the right place.
Your login credentials, session activity and account settings are all covered. Any action taken inside a logged-in session is subject to these terms, including how your wallet balance is used and how account details are changed.
Deposits and withdrawals processed through your account — whether via GCash, Maya or InstaPay — fall within these terms. The limits, verification steps and transaction records shown in your account at the time of the session are the applicable reference.
Games, promotional displays, lobby arrangements and any text or media we publish on jili go are covered. We may update content at any time; the version visible in your account during your session is the operative one.
Payment processors, game studios and any external service you reach by leaving our platform operate under their own terms. We are not party to those agreements, and these terms do not govern what happens after you leave jili go.
These terms are not one-sided. You have concrete steps available to you whenever you need to review, correct or question anything connected to your account. Your transaction history — every deposit, withdrawal and wallet movement — is accessible after you log in, and the records shown there are the reference point for any question you raise with support. If an account detail is wrong, the correction path starts in your account settings. Some changes may require identity verification; the fields and instructions shown at that stage guide you through it. For anything these terms do not resolve directly, our support team is the right contact. You do not need to escalate immediately — most questions about transaction records, wallet limits or content access are answered through the account pages themselves. Where a question requires a human response, support handles it through the channels listed in the section below.
Transaction history and session records are available inside your logged-in account. Check there first before contacting support — the data is complete and up to date after each session.
Name, contact information and linked wallet details can be reviewed in account settings. Corrections that affect identity or payment routes may require verification before they take effect.
If something in these terms is unclear or you believe an error has occurred, contact support using the channels listed on this page. Include your account reference and the relevant transaction date to speed up the review.
Account closure and data-related requests are handled by our support team. Submit your request in writing through the contact channel, and we will confirm receipt and the expected process.
If these terms raise a question you cannot resolve in your account settings, our support team handles policy queries through the channels below. Keep your account reference ready when you reach out — it lets us locate your records without delay.
Open the chat widget from any page inside your logged-in account. This is the quickest path for questions about your wallet, a specific transaction or a term you want clarified.
For written queries, account-closure requests or anything that requires a documented response, email is the right channel. Check the contact page for the current support address.
Before contacting support, check the Help Centre inside your account dashboard. Many questions about GCash deposits, Maya withdrawals and account verification are covered there.
The way we manage your account data, session cookies and transaction records follows the obligations set out in these terms. We keep records for as long as your account is active and for a period after closure as required under applicable rules in eligible regions. You can request information about what we hold at any time through our support channels.
information you submit — including identity details used for verification and the wallet credentials linked to GCash or Maya — is held according to the data terms in this policy and is not shared beyond what is needed to operate your account.
We use session cookies to keep your login state active across pages and to remember your lobby position when you return on a different device. Cookie settings are accessible through your browser; blocking them may affect how the account functions.
Your account credentials are your responsibility to keep secure. If you suspect unauthorised access, contact support immediately through live chat. We do not ask for your password by email or chat, and any request that does is not from us.
We retain transaction and identity records for the period required under the rules that apply in your eligible region. After account closure, records are held for that period and then deleted. Request details through our email support channel.
These are the questions about our terms that come up most often. If yours is not here, the answer is usually in your account dashboard or through live chat support.
The current terms are always at this page — /terms-conditions/. We update the published version before changes take effect, so refreshing this page gives you the operative text. No need to contact support just to check the version.
Yes. Any deposit or withdrawal processed through your account — including those routed through GCash, Maya or InstaPay — is covered by these terms. The limits and verification steps shown in your account at the time of the transaction are the reference you should check.
If you believe a term conflicts with your rights under Philippine consumer law, contact our support team in writing through the email channel. We will review the question and respond. Continued use of the account after an update confirms your acceptance of the revised terms.
We publish the updated terms at this page before they take effect. We do not apply changes retroactively. Checking this page periodically, or watching for notifications in your account dashboard, is the way to stay up to date between sessions.
Submit a written request through our email support channel. Include your account reference and the reason for the request. We will confirm receipt, advise on the retention period that applies in your eligible region, and action the deletion once that period has passed.
The terms apply to accounts accessed in eligible regions where local law permits. Availability depends on local law and the region you are in at the time of access. If access is restricted in your area, the account page will reflect that when you log in.