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This policy explains exactly what information jili go collects when you use the platform — from your login session to your GCash or Maya transaction records — and how we handle it. Availability depends on local law and eligible regions in the Philippines.
When you create an account on jili go, we collect the information you provide directly — your name, contact details, and the credentials you set. Each time you log in, we record session metadata: device type, browser environment, and the IP address used to connect. This lets us recognize returning sessions and flag unusual access patterns on your account. For transactions processed through GCash, Maya, or InstaPay, we receive confirmation data from those payment channels — reference numbers, amounts, and timestamps. We do not store your full e-wallet credentials; the payment channel handles authentication on its side. Transaction records are kept in your account history and are visible in your wallet section after login. We also collect behavioural data during active sessions — which game categories you open, how long a session runs, and which device you used. This data is used to keep your session consistent across devices, so picking up on a different phone resumes where you left off. We do not sell this data to third-party advertisers. Retention periods follow applicable data-protection requirements, and you can request a record of what we hold at any time through the support channel listed on this page.
This policy applies to data collected directly through the jili go platform — your account, your sessions, and transactions you initiate here. It does not govern third-party services that have their own terms.
Every login, password reset, and account-verification step is covered by this policy. Data generated when you sign in — including device fingerprint and session token — falls within our data-handling obligations described here.
Deposit and withdrawal records involving GCash, Maya, or InstaPay are stored under this policy. The e-wallet providers themselves operate under their own separate privacy terms, which govern data on their side of the transaction.
Your game-session activity — titles opened, session length, results shown in your wallet — is covered here. Game content is delivered by studios such as Pragmatic Play, PG Soft, and JDB; their game-engine data is processed under our policy once it reaches your account record.
Links or embedded tools from outside the jili go platform — including payment gateway pages, identity-verification processors, or external sites — operate under those parties' own privacy frameworks. We are not responsible for how they handle your data once you leave our platform.
You have practical options when it comes to the personal data we hold on your account. First, you can request a copy of the information we have on file — this includes your registration details, login history, and transaction records linked to GCash, Maya, or InstaPay deposits. Submit the request through the support channel and we will respond within the period required by applicable data-protection rules in your eligible region. If any detail in your account is incorrect — a misspelled name, an outdated contact number — you can update most fields directly in the account settings section after login. For fields that require identity re-verification, the update path and the documents needed are shown in the settings screen itself. We do not accept correction requests made over social media; use the official support contact listed on this page to ensure your request is tracked and resolved.
Submit a data-access request through our support channel. Specify the account email address and the type of record you need — login history, transaction log, or full account data.
Most contact and profile fields are editable directly inside account settings after login. Fields that need re-verification show the required steps and document prompts inline on that screen.
If you are unsure how a specific data point is used, send your question to our privacy contact. Include your account reference so we can give you a specific, accurate answer rather than a general response.
Where local law permits, you may request removal of personal data tied to a closed account. Requests are reviewed against legal retention requirements before we confirm the deletion and timeline.
For any question about how your data is handled — access requests, corrections, or concerns about how a specific record was created — use one of the contact paths below. Include your registered account email so we can locate your records and respond accurately.
Open the chat widget from any page while logged in. For privacy-related questions, start with your account email and describe the specific record or concern. Chat is the fastest path for account-level queries.
Send your data-access or correction request to our support email address, which is listed in the Help section of your account after login. Email is the recommended path for formal written requests and deletion queries.
The Help section inside your account dashboard includes a privacy request form. It pre-fills your account reference automatically, so requests submitted there are matched to your records without a manual lookup.
Our approach to data security starts at the account level and extends through every transaction record we hold. Connections between your device and the platform are encrypted in transit. Account credentials are stored in hashed form — we do not have access to your raw password. Session tokens expire after inactivity, which is why logging back in on a new device prompts a fresh verification step rather than resuming silently.
All data exchanged between your device and the platform — including login credentials, GCash and Maya transaction confirmations, and game-session activity — is transmitted over encrypted connections. The padlock visible in your browser address bar confirms this is active.
We use session cookies to keep you logged in during an active visit and preference cookies to remember your last-used device settings. No advertising cookies from external networks are placed on our platform. You can review cookie settings in your browser.
Account and transaction records are kept for the period required under applicable data-protection and financial-record rules. After that period, or following a confirmed account-closure request, personal data is removed from active systems in line with legal retention obligations.
When this policy changes, the updated version is published here with the effective date noted at the top of the page. Continued use of the account after the effective date means you have reviewed the changes. We do not send separate notification emails for minor clarifications.
These are the questions members in the Philippines ask most often about how their account data is handled on jili go. If your question is not answered here, reach out through the support contact listed above.
We collect the name, contact details, and credentials you enter at registration. Once active, your account also generates session data — device type, login times, and IP address — and transaction records from GCash, Maya, or InstaPay deposits and withdrawals you initiate.
We do not sell your data. Data is shared only with payment processors handling your GCash, Maya, or InstaPay transactions, identity-verification services where required by local law, and technical infrastructure providers who process data under our instructions and are bound by confidentiality obligations.
Submit a data-access request via the email support address or the privacy form in your account Help section. Include your registered email address. We will respond within the period required under applicable data-protection rules covering eligible regions in the Philippines.
Yes. Most profile fields are editable in account settings after login. Fields that require identity re-verification — such as legal name or ID-linked details — show the required document steps directly on the settings screen. For anything that is not editable there, contact support.
Transaction records, including GCash and Maya reference data, are retained for the period required by applicable financial-record and data-protection obligations. After that period, or following a confirmed closed-account deletion request, records are removed from active systems.
When an account is closed, we review which records must be kept under legal retention requirements and which can be deleted. Data that is no longer required is removed from active systems. You can request a written confirmation of what was deleted through the support email channel.